/

Customer Satisfaction

/

E-commerce

Customer Satisfaction

E-commerce

Customer Satisfaction Survey for E-commerce

Customer Satisfaction Survey for E-commerce

A single order is the right unit of measurement for e-commerce CSAT — this cut ties satisfaction to that specific order and delivery.

A single order is the right unit of measurement for e-commerce CSAT — this cut ties satisfaction to that specific order and delivery.

Template overview

Template overview

What is this template and why does it matter?

It measures satisfaction with a specific order, from purchase through delivery. It matters because a satisfaction problem tied to one funnel stage needs a specific, not generic, fix.

What questions should I ask?

The core satisfaction rating, an open-text reason, and a question specific to delivery or checkout.

How many questions should it have?

3–5.

When / how often should you send it?

Right after delivery.

What does a strong result look like?

A high satisfaction rate segmented by funnel stage or SKU. Corvane ties responses to that specific stage automatically.

Example Survey Questions

Example Survey Questions

Use these questions as a starting point for your research.

Q

Overall, how satisfied are you with your order? (1–5)

Q

What's the main reason for your rating?

Q

How was your delivery experience?

Ready to use this template?

Ready to use this template?

Start with this research template and customize it for your study.

Related templates

Related templates

Explore more templates for the same research category and industry.

Ad & Creative Testing

Ad & Creative Testing Survey for E-commerce

Paid social and display ads for e-commerce live or die on whether they drive an actual click to the product page — this cut tests for that directly.

View template →

Brand Research

Brand Research Survey for E-commerce

Trust is the attribute that decides whether a shopper checks out with you or a competitor — this cut measures it directly against named competitor retailers.

View template →

Concept Testing

Concept Testing Survey for E-commerce

A new product line, bundle, or subscription model is a catalog and inventory decision — this cut tests demand before either commitment is made.

View template →

Customer Satisfaction

Customer Satisfaction Survey for Consumer Packaged Goods

CSAT in CPG needs to be tied to the actual product purchase, not a generic brand check-in — this cut does exactly that.

View template →

Customer Satisfaction

Customer Satisfaction Survey for Financial Services

CSAT in financial services depends heavily on which channel the interaction happened in — this cut keeps that distinction intact.

View template →

Customer Satisfaction

Customer Satisfaction Survey for Healthcare

CSAT in healthcare has to be tied to the specific visit or provider — a facility-wide average hides exactly what needs fixing.

View template →

Customer Satisfaction

Customer Satisfaction Survey for Hospitality & Travel

A stay is made of touchpoints, and this cut of CSAT ties satisfaction to the one that actually happened — check-in, a specific service, the room — not the stay as a whole.

View template →

Customer Satisfaction

Customer Satisfaction Survey for Technology

CSAT in tech is only useful tied to a specific interaction — a support ticket, a feature — not a vague "how do you like the app" check-in.

View template →

NPS & Loyalty

NPS & Loyalty Survey for E-commerce

Repeat purchase is the real loyalty signal in e-commerce — this cut ties the score directly to purchase frequency and channel.

View template →

Packaging & Design Testing

Packaging & Design Testing Survey for E-commerce

For online-first brands, packaging and product photography do the same job a shelf would in a physical store — this cut tests both together.

View template →

Pricing Research

Pricing Research Survey for E-commerce

Bundle and product pricing decisions benefit from knowing the ceiling before you test it in a live cart — this cut finds that ceiling first.

View template →

Product Feedback

Product Feedback Survey for E-commerce

A product review tells you what happened after checkout. This cut catches feedback earlier — tied to the actual product and order, not the store overall.

View template →

Start your research with a template built for the decision you’re making.

Start your research with a template built for the decision you’re making.