Customer Satisfaction
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E-commerce
What is this template and why does it matter?
It measures satisfaction with a specific order, from purchase through delivery. It matters because a satisfaction problem tied to one funnel stage needs a specific, not generic, fix.
What questions should I ask?
The core satisfaction rating, an open-text reason, and a question specific to delivery or checkout.
How many questions should it have?
3–5.
When / how often should you send it?
Right after delivery.
What does a strong result look like?
A high satisfaction rate segmented by funnel stage or SKU. Corvane ties responses to that specific stage automatically.
Use these questions as a starting point for your research.
Q
Overall, how satisfied are you with your order? (1–5)
Q
What's the main reason for your rating?
Q
How was your delivery experience?
Start with this research template and customize it for your study.
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