Brand Research
•
E-commerce
What is this template and why does it matter?
It measures trust and perception relative to competitor retailers. It matters because in a category with low switching cost, trust is often the deciding factor over price.
What questions should I ask?
Trust and perception attribute ratings, comparison against named competitor retailers, and likelihood to purchase again.
How many questions should it have?
6–10.
When / how often should you send it?
Periodically, and before and after major campaigns.
What does a strong result look like?
A trust and perception profile clearly benchmarked against named competitors. Corvane benchmarks automatically in the same report.
Use these questions as a starting point for your research.
Q
How much do you trust [Store] compared to [Competitor]?
Q
How would you rate [Store] on value for the price?
Q
How likely are you to purchase from [Store] again?
Start with this research template and customize it for your study.
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