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Brand Research

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E-commerce

Brand Research

E-commerce

Brand Research Survey for E-commerce

Brand Research Survey for E-commerce

Trust is the attribute that decides whether a shopper checks out with you or a competitor — this cut measures it directly against named competitor retailers.

Trust is the attribute that decides whether a shopper checks out with you or a competitor — this cut measures it directly against named competitor retailers.

Template overview

Template overview

What is this template and why does it matter?

It measures trust and perception relative to competitor retailers. It matters because in a category with low switching cost, trust is often the deciding factor over price.

What questions should I ask?

Trust and perception attribute ratings, comparison against named competitor retailers, and likelihood to purchase again.

How many questions should it have?

6–10.

When / how often should you send it?

Periodically, and before and after major campaigns.

What does a strong result look like?

A trust and perception profile clearly benchmarked against named competitors. Corvane benchmarks automatically in the same report.

Example Survey Questions

Example Survey Questions

Use these questions as a starting point for your research.

Q

How much do you trust [Store] compared to [Competitor]?

Q

How would you rate [Store] on value for the price?

Q

How likely are you to purchase from [Store] again?

Ready to use this template?

Ready to use this template?

Start with this research template and customize it for your study.

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Start your research with a template built for the decision you’re making.

Start your research with a template built for the decision you’re making.