Customer Satisfaction
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Consumer Packaged Goods
What is this template and why does it matter?
It measures satisfaction with a specific product purchase and usage experience. It matters because a satisfaction problem tied to one SKU gets lost if it's averaged into a brand-wide score.
What questions should I ask?
The core satisfaction rating, an open-text reason, and a question specific to formulation, packaging, or value.
How many questions should it have?
3–5.
When / how often should you send it?
Shortly after purchase, once they've used the product.
What does a strong result look like?
A high satisfaction rate segmented by SKU and retail channel, not a blended brand average. Corvane segments by SKU and channel automatically.
Use these questions as a starting point for your research.
Q
Overall, how satisfied are you with [Product]? (1–5)
Q
What's the main reason for your rating?
Q
How would you rate the formulation, packaging, or value?
Start with this research template and customize it for your study.
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