Customer Satisfaction
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Technology
What is this template and why does it matter?
It measures satisfaction with a specific interaction or feature, tied to a version or release. It matters because a satisfaction dip needs to be traceable to a cause, not just a number that moved.
What questions should I ask?
The core satisfaction rating, an open-text reason, and a question specific to the interaction or feature being measured.
How many questions should it have?
3–5.
When / how often should you send it?
Immediately after the interaction.
What does a strong result look like?
A high satisfaction rate segmented by version or feature. Corvane segments by these attributes automatically.
Use these questions as a starting point for your research.
Q
Overall, how satisfied were you with [Interaction/Feature]? (1–5)
Q
What's the main reason for your rating?
Q
Was your issue fully resolved?
Start with this research template and customize it for your study.
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