Brand Research
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Healthcare
What is this template and why does it matter?
It measures reputation and perception among patients or providers separately. It matters because a strong provider reputation and a strong patient reputation don't always move together, and treating them as one hides which needs attention.
What questions should I ask?
Perception attribute ratings relevant to trust and quality of care, and awareness or consideration among the specific audience surveyed.
How many questions should it have?
6–10.
When / how often should you send it?
Periodically, and around major initiatives or announcements.
What does a strong result look like?
A perception profile clearly segmented by patient versus provider audience. Corvane segments these audiences automatically.
Use these questions as a starting point for your research.
Q
How would you rate [Facility/Provider] on quality of care?
Q
How much do you trust [Facility] with your health?
Q
How likely are you to recommend [Facility] to others?
Start with this research template and customize it for your study.
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